Privacy Policy â bit999
Your privacy matters to us. This Privacy Policy explains exactly what personal data bit999 collects, how we use and protect it, and what rights you hold as a player on Bangladesh's trusted online casino and sportsbook platform.
Introduction
bit999 ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who registers, visits, or uses the bit999 website at https://bit999.bio and all associated services (collectively, the "Services"). This Privacy Policy ("Policy") explains in clear terms what personal data we collect from you, for what purposes we collect it, how we store and protect it, with whom we share it, how long we retain it, and what rights you have in relation to your own data.
This Policy applies to all users of the bit999 Platform, including registered account holders, visitors who browse without registering, and individuals who contact our support team. By accessing or using the bit999 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.
This Policy is incorporated by reference into our Terms and Conditions and should be read alongside them. We may update this Policy from time to time. The "Last Updated" date at the top of this document indicates when the most recent changes were made. We will notify registered users of any material changes via email or in-app notification before the change takes effect. Continued use of the Platform following any such notification constitutes your acceptance of the revised Policy.
Our Privacy Commitments
256-bit SSL Encryption
All data transmitted between your device and bit999 is encrypted using bank-grade TLS/SSL technology
No Data Selling
We never sell your personal data to third parties for marketing or commercial purposes
Full Transparency
We clearly explain every category of data we collect and exactly why we need it
Your Rights Respected
You may access, correct, or request deletion of your personal data at any time by contacting support
Minimal Retention
We retain personal data only as long as necessary to fulfil the purposes outlined in this Policy
Secure Infrastructure
Our servers use firewalls, intrusion detection, and regular security audits to safeguard your information
1. Data We Collect
bit999 collects personal data only to the extent necessary to provide and improve the Services, comply with applicable legal obligations, and protect the security and integrity of the Platform. The categories of data we collect are set out below.
Registration Data
When you create a bit999 account, we collect your full name, date of birth, email address, mobile phone number, and the preferred payment method details you provide during registration. This data is necessary to verify your identity, confirm your eligibility to use the Platform (including the 21+ age requirement), and operate your account.
Identity Verification Data
To comply with our know-your-customer (KYC) obligations, we may ask you to submit a copy of a government-issued identity document such as your National Identity Card (NID), passport, or driver's licence. We may also request proof of address (e.g., a recent utility bill) and, where required, documentary evidence of the source of your funds. This data is processed solely for verification and fraud-prevention purposes.
Financial Transaction Data
We record details of every deposit, withdrawal, and bonus transaction conducted through your account, including the payment channel used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank), transaction timestamps, amounts in BDT (ā§ŗ), and transaction reference numbers. This data is required to process payments, detect fraudulent activity, and comply with applicable financial regulations.
Gaming Activity Data
We collect records of your gaming and betting activity, including the games played, wagers placed, bet outcomes, bonus utilisation, session durations, and responsible gaming tool activations (such as deposit limits or self-exclusion requests). This data is used to operate the Services, resolve disputes, monitor for problem gambling indicators, and personalise your experience where you have consented to this.
Technical & Usage Data
When you access the Platform, our servers automatically collect certain technical data, including your IP address, device type and operating system, browser type and version, pages visited, links clicked, time and date of access, and referring URL. This data is collected via server logs and cookies and is used to maintain platform security, analyse usage patterns, and improve the user experience.
Communications Data
If you contact our support team via live chat, Telegram (@bit999support), or email, we retain a record of that correspondence, including the content of messages and any attachments, for the purposes of resolving your enquiry, training our support staff, and maintaining a history of interactions relevant to your account.
2. How We Use Your Data
bit999 processes your personal data on the following legal bases and for the following purposes:
- Account operation and service delivery: To create and manage your account, process deposits and withdrawals, credit bonuses, settle bets, and provide customer support. This processing is necessary for the performance of our contract with you.
- Identity verification and fraud prevention: To verify your identity, confirm your age (21+), detect and prevent fraudulent activity, money laundering, and other illegal conduct. This processing is necessary for compliance with our legal obligations and for our legitimate interests in maintaining platform security.
- Responsible gaming: To monitor your gaming activity for indicators of problem gambling, apply responsible gaming tools you have requested, and contact you proactively where we have a concern about your welfare. This processing is in our legitimate interests and supports your own wellbeing.
- Legal and regulatory compliance: To comply with applicable laws and cooperate with law enforcement, regulatory authorities, and judicial bodies where required. This processing is necessary to fulfil our legal obligations.
- Platform improvement and analytics: To analyse usage patterns, identify technical issues, improve game offerings, and optimise the Platform experience. Where this involves profiling or personalisation, we will rely on your consent, which you may withdraw at any time.
- Marketing communications: To send you promotional offers, bonus notifications, and updates about new games or events (such as BPL season promotions or Eid special offers) where you have expressly consented to receive such communications. You may opt out at any time by contacting support or using the unsubscribe mechanism in any marketing message.
No Automated Decision-Making: bit999 does not use your personal data for fully automated decision-making that produces legal or similarly significant effects on you without human review. Account suspension decisions based on fraud or responsible gaming concerns are reviewed by a member of our compliance team before being finalised.
3. Cookies & Tracking
bit999 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the site. The table below describes the categories of cookies we use.
Cookie Control: You may manage or withdraw your consent for non-essential cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of the Platform. Most modern browsers allow you to block or delete cookies via their privacy or settings menus.
4. Data Sharing & Disclosure
bit999 does not sell your personal data to any third party. We may, however, share your data with the following categories of trusted partners and service providers, strictly to the extent necessary to deliver our Services or meet our legal obligations:
Payment processors: We share your name, account identifier, and transaction details with the payment service providers you choose (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank) solely to process your deposit or withdrawal request. These providers operate under their own privacy policies and are bound by applicable data protection obligations.
Identity verification providers: Where we are required to conduct KYC checks, we may share your identification documents with regulated third-party identity verification services. These providers are contractually required to keep your data confidential and to use it only for the purposes of the verification check.
Game and software providers: Our third-party game studios (including Evolution Gaming, Pragmatic Play, Spribe, Ezugi, and others) may receive limited technical data (such as session identifiers) necessary to operate the game software within the Platform. They do not receive your personally identifiable information unless strictly required by the nature of the service.
Legal and regulatory bodies: We may disclose your personal data to law enforcement agencies, government authorities, or courts of competent jurisdiction where we are required to do so by applicable law, court order, or regulatory mandate. We will use reasonable endeavours to notify you of any such disclosure where we are legally permitted to do so.
Business transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and provide you with the opportunity to object prior to the change taking effect, where legally required.
5. Data Retention
bit999 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, your personal data will be securely deleted or irreversibly anonymised. Where data is anonymised, the resulting aggregated data (which can no longer identify you) may be retained indefinitely for statistical and analytical purposes.
6. Your Rights
As a user of the bit999 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat, Telegram (@bit999support), or email at [email protected]. We will respond to all verified requests within thirty (30) days.
- Right of Access: You may request a copy of the personal data bit999 holds about you at any time. We will provide this in a structured, commonly used, and machine-readable format where technically feasible.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
- Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where you have objected to processing and there is no overriding legitimate interest. Note that we may be required to retain certain data to comply with legal obligations even after a deletion request.
- Right to Restriction: You may ask us to restrict the processing of your personal data in certain circumstances, for example while we verify the accuracy of the data or consider an objection you have raised.
- Right to Data Portability: Where processing is based on your consent or on a contract with you and is carried out by automated means, you may request that we provide your data in a portable format so you can transfer it to another service provider.
- Right to Object: You have the right to object to processing based on our legitimate interests, including any profiling carried out for direct marketing purposes. Where you object to direct marketing, we will cease processing your data for that purpose immediately.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
7. Data Security
bit999 implements a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:
Encryption in Transit and at Rest
All data transmitted between your device and our servers is protected using 256-bit TLS/SSL encryption. Sensitive data stored on our servers â including identity documents and financial records â is encrypted at rest using industry-standard algorithms.
Access Controls
Access to personal data within bit999's internal systems is strictly role-based and limited to staff who need it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
Monitoring and Auditing
Our infrastructure is monitored around the clock for unusual access patterns, intrusion attempts, and security anomalies. We conduct regular internal and third-party security audits and penetration tests to identify and remediate vulnerabilities proactively.
Incident Response
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bit999 will notify affected users without undue delay, providing details of the nature of the breach, the data affected, and the steps we have taken to mitigate the impact. We will also report the breach to any applicable regulatory authority where required by law.
While bit999 takes every reasonable precaution to protect your data, no method of electronic transmission or storage is completely secure. You also play an important role in keeping your data safe â please use a strong, unique password for your bit999 account, do not share your login credentials with anyone, and contact us immediately if you suspect unauthorised access to your account.
8. Third-Party Links & Services
The bit999 Platform may contain references to third-party game providers and payment services. These third parties operate their own platforms and are governed by their own privacy policies, over which bit999 has no control and for which bit999 accepts no responsibility. We encourage you to review the privacy policies of any third-party service you use in connection with your bit999 account.
bit999 does not embed third-party advertising networks, social media tracking pixels, or external analytics platforms that share your data with parties outside our direct control. Our commitment is to keep your data within a tightly defined and auditable ecosystem of trusted service partners only.
9. Minors & Age Restriction
The bit999 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the minimum age, we will take immediate steps to delete that data and close the associated account.
If you believe that a minor may have registered an account on the bit999 Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.
đ 21+ Only: bit999 employs age verification technology as part of the registration and KYC process. All players must confirm their age before accessing real-money features of the Platform. Underage gambling is illegal. Please gamble responsibly.
10. Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which bit999 handles your personal data, please contact our support team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.
Privacy Contact Details
Email: [email protected]
Live Chat: Available 24/7 in the app
Telegram: @bit999support
Response time: under 2 minutes
When contacting us about a data rights request, please include your registered account username and a brief description of your request so we can process it efficiently. We may need to verify your identity before acting on any request to protect against unauthorised access to your data.
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Now that you understand how we protect your data, explore everything bit999 has to offer â from live cricket betting and slots to a full live casino experience. Your privacy and security are our top priorities.
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